Frequent Questions

How do I pay my insurance premium bill?

Premium payments can be made on our website. We accept credit card (subject to 3.25% transaction fee) and direct bank payment (ACH is $2.00 per transaction). You can also mail in your payment for no additional processing fee to 2521 Warren Drive Ste. B Rocklin, CA 95677.

What installment plans are offered for paying my premium bill?

Care West offers the following installment plans:

Annual Plan:

  • 100% down payment at inception
  • Due at policy effective date

Semi-Annual Plan:

  • 60% down payment at inception
  • Second payment due on first day of fifth policy month

Quarterly Plan:

  • 30% down payment at inception
  • Three equal installments due on the first of the fourth, seventh, and tenth policy months

Monthly Plan:

  • 10% down payment at inception
  • Ten equal installments due on the first of each policy month


Do you charge late fees?

No, we don’t! If you have trouble making your premium payment on time, please call us at (916) 625.5631.

Can I view my payment history?

Yes, you can view your payment history by navigating to the “Billing & Payments” section of the portal.

What happens if I get audited?

Policies are audited annually. A representative from a third party audit company will make contact after the expiration of the policy period. Specific documents will be requested including but not limited to; Annual payroll summary or quarterly payroll summary for all employees, all locations and entities on the policy, job titles and duties for all employees, 941’s and California DE9-C’s.

How do I file a workers’ compensation claim?

To submit a claim, you can get started at our File a Claim page for instructions and more information on the claims process.

How can I become appointed with Care West?

To ensure we align with your needs, we request you to complete our online Broker Appointment Application. This will provide insights into your agency, allowing us to better assess how our services can meet your expectations. Once submitted, our team will promptly review the information provided and reach out to you with next steps.

Who can I contact for general questions?

Please reach out to us by calling (877) 625-6566 or

Does Care West offer Risk Management services for their insureds?

Yes, we do! Please reach out to us by emailing to discuss your needs.

Does Care West offer training courses?

Yes, we do! We offer hundreds of online courses for you and your employees. You can request access to our Virtual Training Platform by either submitting an online request or by contacting us at

What kind of business do you write, what is your appetite?

We offer workers’ compensation coverage for a wide range of businesses. View our Appetite Guide for more information.

I have a question about my policy, who do I contact?

Please contact your insurance broker or agent. If you need their contact information, please contact us at (877) 625-6566.

How do I log in to the portal?

For Employers Only

You can log in to the portal using your username (associated email) and password. If you have forgotten your login password, you can use the “Forgot Password” feature to reset them or contact if you still need help.

If this is your first time using the portal and need to request access, click on the “Request Access” button on the login screen.

Once you log in to the portal, you will gain access to information regarding:

  • Policy Detail
  • Claims History
  • Self Reporting Worksheets
  • Online Payment Options

I have questions about your Privacy Policy

Your privacy is important to us and we ensure that your personal information is not sold to any third parties. For more information, please view our California Privacy Policy or send an email to

Are you hiring?

We always are hiring talented candidates looking to excel in their profession. Please visit our Careers page for current openings or send your resume to