Arizona

What you need to know for Arizona…

Arizona workers’ compensation claims are administered through the Industrial Commission of Arizona (ICA). If a workplace injury or illness occurs, both the employer and the injured worker have responsibilities to ensure the claim is reported and processed correctly.

For Employers

If an employee reports a workplace injury or illness, Arizona law requires employers to take prompt action.

1. Ensure the employee receives medical care.

If the injury requires immediate attention, direct the employee to appropriate medical treatment.

2. Report the injury.
Employers must promptly report the injury to the Care West Claims team using the online claims reporting form. Click on the Submit A Claim button in the left menu to initiate the claim.

For Workers

If you are injured at work or develop a work-related illness, you should take the following steps.

1. Report the injury to your employer.
Notify your supervisor or employer as soon as possible after the injury occurs.

2. Contact Nurse Triage.
If medical care is needed, contact nurse triage promptly at (844)-326-2918 and inform the provider that the injury occurred at work.

3. File a Worker’s Report of Injury.
Workers may file a Worker’s Report of Injury (Form 407) with the Industrial Commission of Arizona to formally initiate a claim.

Arizona law generally allows injured workers up to one year from the date of injury to file a claim, but reporting the injury and submitting the necessary forms as soon as possible helps avoid delays.

4. Claim Review
After a claim is filed, the insurance carrier will review the claim and issue a determination regarding benefits and coverage.